Returns Policy
All Sales are Final! (applies to physical and digital products) | CatchMyGlow LLC does not accept order returns or exchanges after products were shipped, there are Covid 19 precautionary reasons! CatchMyGlow Cosmetics LLC does not accept order cancellations before or after the order has been shipped. Everyone's order is packaged in the same order the orders were placed!
Refund Policy
Purchases with CatchMyGlow Cosmetics LLC are non-refundable. (EX: Tracking Numbers with a 'delivered' or 'returned to sender' status are non-refundable)
Refunds exclude shipping fees!
Refunds may be requested before an order ships. (Refund requests are only accepted with in processing days of the order.)
If an order was returned to CatchMyGlow Cosmetics due to an insufficient address, the Customer may request a refund, the order must be in the possession of CatchMyGlowCosmetics for a partial refund issued! (Use of Packaging and Shipping Service will be deducted from the subtotal.)
If the buyers credit/debit card was a stolen card, before purchase, it is expected that the issue be brought to CatchMyGlow Cosmetics LLC attention by the card owner immediately. CatchMyGlow Cosmetics will cancel the order, and issue a refund. However, if there's evidence that the card owner has received their items, a refund/ order cancellation may not be issued.
Lost/Damaged Packages
CatchMyGlow Cosmetics LLC is not responsible for lost/damaged packages.