Returns Policy
 

All Sales are Final! (applies to physical and digital products) | CatchMyGlow LLC does not accept order returns or exchanges after products were shipped, there are Covid 19 precautionary reasons! | CatchMyGlow LLC does not accept order cancellations before or after the order has been shipped. Everyone's order is packaged in the same order the orders were placed!

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Refund Policy 

Purchases with CatchMyGlow Cosmetics LLC are non-refundable. (EX: Tracking Numbers with a 'delivered' or 'returned to sender' status are non-refundable)

Refunds exclude shipping fees!

Refunds may be requested before an order ships. (Refund requests are only accepted with in processing days of the order.)

If an order was returned to CatchMyglow Cosmetics due to an insufficient address, the Customer may request a refund, the order must be in the possession of CatchMyGlow Cosmetics for a partial refund issued! (Use of Packaging and Shipping Service will be deducted from the subtotal.)

If the buyers credit/debit card was a stolen card, before purchase, it is expected that the issue be brought to CatchMyGlow Cosmetics LLC attention by the card owner immediately. CatchMyGlow Cosmetics will cancel the order, and issue a refund. However, if there's evidence that the card owner has received their items, a refund/ order cancellation may not be issued. 

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Lost/Damaged Packages

CatchMyGlow Cosmetics LLC is not responsible for lost/damaged packages. 

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Digital Products

Digital products are emailed instantly! No Refunds!

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Mistake with Order

Received the wrong item? Apologies! CatchMyGlow will issue a refund for the item that was not received, OR send the correct item if the item is still in stock.

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Returned Shipments (Invalid Addresses)

If the Address Mistake was made before a consumer receives their confirmation email they still have the opportunity to fix and correct their address by contacting CatchMyGlow Cosmetics. Due to the popularity of my brand, CatchMyGlow receives hundreds of emails on daily basis, please make sure you emphasize your issue at the subject line when reaching out so that it is easy for me to attend to your needs and make sure the issue is resolved!

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Package Sent Back? This happened due to an insufficient address, there is a mandatory field at the check out page to type in with a 'YES' if you had double checked your address. Therefore, CatchMyGlow Cosmetics is not responsible for returned shipments. To have your order re-sent, email CatchMyGlow - your FULL address, & Order Number! Please don't forget your house/apt/unit/etc. There is an additional shipping fee, Audacity will email you a payment request! Manual Order Corrections take around 5-7 business days to resolve.

CatchMyGlow Cosmetics LLC is not responsible for insufficient addresses submitted by the consumer.

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Business Rights

CatchMyGlow LLC has the right to refuse service and ban people from shopping with Audacity.

CatchMyGlow LLC is not responsible for any allergies/injuries. Ingredients are listed within every product description! 

All products are made in a sanitized, and clean area, and cleansed after production! All CatchMyGlow Products are made with FDA Approved ingredients!